Terms of Service

These terms apply to your use of our website and to every order you place with Jolly Dolly Kids Co. (“Jolly Dolly”, “we”, “us”). By using the website or placing an order, you agree to them. If you do not agree, please do not use the website or place an order.

Please read them together with our Privacy Policy and our FAQs.

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree that the details you give us are true, complete, and yours to share.

Jolly Dolly makes personalized baby essentials, thoughtful gifts, and keepsakes, including embroidered knitted blankets, personalized bears, babywear, and bibs, along with everyday kidswear.

• Enter the name or words you want embroidered exactly as you want them to appear. We copy them into our embroidery program as you wrote them, so please check spelling and spacing before you order.
• We make the embroidery as large as our hoops allow. Longer names mean smaller letters.
• If you do not choose a font or thread color, we will use our most popular options.
• Colors may look a little different from the photos because of lighting and screen settings. Because each piece is made by hand, small natural variations are normal.

You are responsible for the names, words, and any other content you ask us to use on a product, and you confirm that you have the right to use them. We may decline or cancel an order, with a refund, if the content is unlawful, infringes someone else’s rights, or is offensive.

Prices are in Philippine pesos (PHP). We may change prices and products at any time, but the price you saw at checkout is the price of your order.

You can pay with GCash. After you check out, you will be taken to our secure payment page. Your order is confirmed once your payment is successful. We do not receive or store your GCash login details.

• Our standard processing time is 3 to 7 business days before your order ships. During the holiday shopping season, orders typically ship within 7 to 10 business days.
• We currently ship within the Philippines only, to one address per order.
• Delivery time depends on your location and the courier. Use your order code on our Order Status page to follow your order.
• Please check your delivery address and phone number carefully. Labels are made from the details entered at checkout, and we cannot be responsible for a failed delivery caused by incorrect or incomplete details, such as a missing house number, street, or barangay. The cost of reshipping a returned order is shouldered by the customer.
• Once your order is handed to the courier, delivery is in their hands. If tracking says delivered but you have not received it, contact us right away and we will help you follow up with the courier.

Each order is personalized for you, so please contact us as soon as you need a change. We can change an order, such as a name or a delivery address, if production has not started or the order has not shipped.

To cancel an order, contact us within 24 hours of placing it. Once we have started making a personalized item, we may no longer be able to cancel it.

Because every piece is personalized for you, we do not accept returns or exchanges on custom orders unless the mistake was ours.

If we made an error, or your item arrives damaged, message us within 24 hours of receiving your order and include a photo of the item. We will make it right with a replacement or refund.

Nothing in these terms limits your rights under Philippine consumer protection laws.

Our care guide is in our FAQs. Normal wear and tear, snags from use, and damage from not following the care guide are not covered as a defect.

You can sign in with your Google account. You are responsible for keeping your account secure and for what happens under it. Please tell us right away if you think someone else has used it.

You agree not to:

• use the website for anything unlawful or fraudulent;
• try to break, overload, or get around the security of the website;
• use automated tools to scrape the website or place orders in bulk without our permission; or
• submit false or misleading information.

The Jolly Dolly name, logo, photos, designs, and the text on this website belong to Jolly Dolly or are used with permission. Please do not copy, reuse, or sell them without our written permission. You are welcome to share our pages and photos on social media with credit to Jolly Dolly.

We rely on third parties, such as GCash and our payment provider, couriers, Google sign-in, and address suggestion services. Their services are governed by their own terms, and we are not responsible for outages or problems on their side.

We do our best to describe and make our products with care. To the extent the law allows, Jolly Dolly is not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for that order. Nothing in these terms takes away rights you have under the law that cannot be limited.

We may update these terms from time to time. The latest version is always on this page, with the date it was last updated at the top. Orders you have already placed stay under the terms that applied when you placed them.

These terms are governed by the laws of the Republic of the Philippines. Any dispute that we cannot settle by talking it through will be brought before the proper courts of the Philippines.

Questions about these terms or your order? Message us on Facebook, Instagram or email us at jollydollykidsco@gmail.com.